What installation, support and warranty is provided?

When you invest in an Enomatic wine serving system through Wine Pouring Systems, you’re not just buying equipment – you’re partnering with us for the long term. We back every machine with a three-year warranty and a range of support options designed to keep your system performing perfectly for years to come.

Standard Warranty

Every Enomatic system purchased through Wine Pouring Systems comes with a Standard 3-Year Warranty. Please discuss your warranty and care plan options with us when finalising your order; the full terms and conditions will be outlined with our Supply Agreement.

Extended Support & Maintenance

We understand your system is a critical part of your business. That’s why we offer ongoing support and service options beyond the standard warranty:

• Knowledge Base (Free)
  24/7 online portal with videos, step-by-step guides, and troubleshooting tips – ideal for staff training and quick problem solving.
• Remote Support
  Phone or Zoom assistance with our technicians. We’ll work with you or your local tradesperson to diagnose and resolve issues quickly and affordably.
• On-Site Service
  Our technicians can attend your venue when in-person support is required.
• Preventative Maintenance Visits
  Scheduled service visits to keep your system in peak condition and avoid unexpected downtime.

Installation & Training Packages

To make sure you’re set up for success from day one, we provide:

• Professional Installation by trained technicians
• Staff Training on system use, cleaning, and best practices
• Ongoing Training Resources via our Knowledge Base to help onboard new staff and maintain consistent standards

We’re committed to helping you get the best return from your Enomatic. From reducing wastage to expanding your by-the-glass wine program, our team is here to support you with the tools, training, and technical expertise you need.