What warranty and support is included?
Our comprehensive support system includes warranty protection, maintenance resources, and professional technical assistance.
Understanding your warranty coverage and available support options is crucial for maintaining your enomatic system's performance. Our comprehensive support system includes warranty protection, maintenance resources, and professional technical assistance.
Standard Warranty
- One-year manufacturer's warranty included
- Covers manufacturing defects
- Professional installation required
- High-volume venue packages
- Customised service plans
Support Resources
- Online Knowledge Base access
- Detailed troubleshooting guides
- Picture/Video tutorials
- Installation documentation
- Maintenance schedules
- Remote assistance capability
Technical Support
- Remote diagnostics available
- Phone support
- Software assistance
- Network configuration help
- 99% of issues resolved remotely
- Expert technician access
Service Options
- Ad hoc service requests
- Planned maintenance packages
- Emergency support
- Regular system checks
- Performance optimisation
- Software updates
Training Services
- Initial staff training included
- Advanced operation guidance
- Cleaning procedure instruction
- Maintenance training
- Additional training available
- Custom training programmes
Documentation
- User manuals provided
- Online tutorial access
- Cleaning guides
- Maintenance checklists
- Troubleshooting flowcharts
- Regular update notices