The only wine dispensing system backed by local Australian support.
When something needs attention – whether it's a quick cleaning question or an urgent technical issue – you're not waiting on an overseas helpdesk or navigating a time-zone gap. Our team is based in Australia, and we're here when you need us.
But great support starts long before anything goes wrong. Every Enomatic owner gets instant, round-the-clock access to our Knowledge Base: a dedicated online portal packed with cleaning tutorials, maintenance guides, and step-by-step troubleshooting resources. It's the fastest way to get answers, and it's included with every system at no extra cost.
How easy is it to clean and maintain?
Keeping your Enomatic in top condition is straightforward and it takes far less time than you might expect.
Detailed instructions for every task above are available in the Knowledge Base, along with a printable staff checklist that makes training new team members simple and consistent.
Warranty, installation, and support
Standard warranty
Every Enomatic comes with a 3-year warranty covering manufacturer defects in parts and workmanship.
Installation and training
We can manage the full setup from day one, including an in-depth training session on your new machine.
Direct support
You'll work directly with our team to navigate any troubleshooting or warranty queries.
The Knowledge Base: 24/7 support for your whole team
Staff turnover is a reality in hospitality. The Knowledge Base means that every new team member – no matter when they start – has immediate access to the same clear, expert guidance from day one.
No waiting for a training session. No relying on the one person who's been there the longest. Just log in, find what you need, and get on with pouring.
What's included:
- Step-by-step cleaning guides for every maintenance task
- Troubleshooting resources for common questions and issues
- A staff checklist for onboarding and consistent training
Access is included with every Enomatic system. No additional cost, no expiry.
Extended Support Options
Remote support
Fast, affordable help from our team, charged in 30-minute blocks. We'll work directly with your team or a local tradesperson to troubleshoot and resolve issues without the cost of an on-site visit.
On-site service
When an issue can't be resolved remotely, we can attend your venue for in-person repairs or maintenance. We treat this as a last resort – not because we're reluctant to help, but because remote resolution is almost always faster and more affordable for you.
Annual Planned Maintenance
A fixed-fee scheduled service visit each year to inspect parts, update firmware, and make sure your system continues to pour perfectly. Proactive maintenance is the single best way to prevent downtime and extend the life of your machine.
We're with you for the long term
Your Enomatic is built to last, and with proper care, it will. Whether you prefer to handle day-to-day maintenance in-house, rely on the Knowledge Base for guidance, or have us manage everything for you, we're here to make sure you keep pouring confidently.
From reducing wastage to building out a by-the-glass wine program, we'll help you get the most from your investment — today and for years to come.
Questions? Get in touch — our team is always happy to help.
Ready to chat?
Book a phone call here
Our Business Development Manager, Phoebe, will speak with you directly to understand your business, your wine program, and what you’re trying to achieve.
In 15–20 minutes, you’ll get:
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Clarity on which system suits your space, and how it will work
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A tailored quote
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Information on financing options through SilverChef
If it’s a good fit, we’ll outline next steps. If it’s not, you’ll still walk away with a clearer plan. Request a call here and choose a time that suits you.