Frequently Asked Questions

enomatic is a wine serving system, which means it preserves, cools and dispenses wines.

enomatics work by preserving the wine under a protective atmosphere of food-grade argon or nitrogen, which prevents oxygen entering into the opened bottle. Both gases are widely used in the food industry to preserve food and beverages, as they are odourless, tasteless and colourless. Above all, they are chemically inert, which means neither gas reacts with the wine.

21-30 days.

A higher alcohol, high tannin red wine tends to preserve for longer than a light white, for example, or a delicate rosé.

You will need to use Nitrogen E941 or High Purity Argon E938 for all machines except Unica Bubbles, which uses food-grade carbon dioxide E290 100%. Unica Bag machines do not require gas.

Both gases are chemically inert, tasteless, odourless, inflammable and, of course, non-toxic. Argon is significantly heavier than air (and nitrogen, the main gas in the air), so it’s what we personally use and recommend. However, it is slightly more expensive. Nitrogen works well too, but the preservation effect of argon is slightly stronger.

This will be a disposable or external cylinder, and is not included with your purchase. We recommend SupaGas as a reliable Australia-wide supplier.

A D size gas bottle – the size we recommend for an 8-bottle machine – will last at least six months.

No, enomatic® wine dispensers do not require drainage lines or any plumbing.

Our machines are designed to control between 6-18°C. You can set this how you would like, for the types of wines you enjoy most.

Our Unica 4, Unica 8 and Unica Start 4 models are able to be divided with an additional part, so that you may have half the machine one temperature, and the other half a different temperature – ideal if you want to put both whites and reds in the same machine.

Our Unica Bubbles machine is able to be colder, from 4-10°C, which is ideal for Champagne.

Our regular Unica line is not designed to work with sparkling beverages, but our new Unica Bubbles machine is.

The team at enomatic® has worked for 20 years to develop a machine that beautifully preserves bubbles, as well as dispenses the perlage. It’s quite a marvel of engineering!

Thanks to the adjustable pistons, enomatics can accommodate most standard format bottles. This includes most generic long-neck bottles, such as Riesling bottles, as well as 1L sizes.

The Unica and Unica Bubbles machines can be configured to use a physical access card. This is vital if you want to restrict who or how much someone can access the wine, and it also provides you with additional reporting capabilities.

Manager Card

The “manager card” is the master card, and can be used to change settings, such as temperature and network connections. All machines will use a manager card, regardless of whether they are in a private residence or a self-serve cellar door venue. This card can be configured to have a PIN to further restrict access.

Staff Card

The “staff card” is the next level of access, and can be configured to allow the changing of bottles, cleaning of the machines, and dispensing the wines. We can create as many staff cards as you need, which means you can have one for the whole venue, or each staff member can have their own card.

Customer Cards

This optional card type can be created to allow your customers to self-serve. The cards can be loaded with pre-paid credit, or the card can keep track of the bill to be settled at the end. Pre-loaded cards are also great for gifting.

With the smart card technology, cards can be reused thousands of times. Through your EnoSoft software, you will be able to erase data on cards and reuse them for other customers.

All of these cards are configured to only work on your machines. Both a manager and staff card are included in your purchase. Customer cards are an additional purchase, and can be enomatic® branded or customised with your own design.

Pricing per pour can be created to a formula based on percentages of the bottle price, or custom built. You have complete control over what you charge.

You also have complete control over how much you pour across the three with pour sizes up to 250ml. Examples include a taste (30ml), a small glass (70ml) and a standard glass (125ml), or a taste (30ml), a standard glass (125ml) and a large glass (200ml).

enomatic® can also automate your happy hour or promotional periods; the machines can be set to go into happy hour mode during specified days and times you choose. You can specify which wines in your inventory have happy hour pricing, which can be set manually or automatically generate a discount percentage based on price.

We do not recommend that you try to move the machines by yourself, as they are both heavy and it can void your warranty. In case you need to move your system after installation, please contact us so we can assess the situation and find the best solution with you.

No, the bottle is sealed to the head with high pressure and locked into place. You are also able to lock the door with a key, which you can store behind the bar.

Made in compliance with the relevant international standards, enomatic® offers a safe, reliable product.

It is the dedication to attention to detail in each piece of equipment that guarantees the high level of quality in all aspects – electrical safety, food safety and electromagnetic compatibility. Among other certifications, enomatic® dispensers are NSF® and UL® certified.

enoSoft Pro is only able to run on Windows, currently. All other software levels work on a browser, so can be run off a smartphone, tablet, Mac or Windows.

There is not currently a native integration between enomatic’s software and Australian POS systems such as Lightspeed or Square. However, we are able to work with you to develop an easy-to-use system that suits your venue.

Founded in Tuscany in 2002 after years of experimentation, enomatic® has revolutionised drinking wine by industrialising systems that preserve and serve wine by the glass.

A globally-recognised brand, enomatic® offers a wide range of wine dispensers, made in Italy and distributed in over 70 countries, including by us here in Australia, New Zealand and the Pacific Islands.

Wine Pouring Systems is the official, exclusive licensed distributor of enomatic® in Oceania. We are an independent company, and are not employees of enomatic®. 

You can read more about us here.

In Greve, Italy – right in the heart of Tuscany’s Chianti wine region, outside of Florence.

The semi-automated fabrication ensures an unmatched quality and reliability that makes the brand famous.

We’ve seen the factory in-person, and met many of the people who design and build these beautiful machines. These are the Ferraris of wine dispensers (our words, not theirs!).

Like all beverage dispensing systems (such as your espresso machine), there will always be some form of cleaning schedule to reduce build-up of residue and to prevent bacteria growth.

Cleaning enomatics is a very simple process, and we will send you detailed instructions with your purchase. Unica Roma machines will also alert you when it is time to clean it – they are very smart/bossy like that.

We only recommend using food-grade citric acid with warm water, as well as fresh water for rinsing.

Spare parts can be ordered through us. Please email us for diagnostics and ordering.

A one year manufacturer's warranty is included in your purchase. You may also purchase extended warranty and servicing plans, which we recommend for our high-volume commercial customers.

We will send you a link to access our Knowledge Base, which includes detailed instructions showing you how to fix the most common issues, such as a blocked tube or a Wifi connection issue. We want you to be able to get your machine back online as quickly as possible, and find that 99% of our servicing requests can be solved with these free resources.

Our team is available for ad hoc service and planned maintenance requests too. Please contact us for more information.

Our experience has shown that the majority of problems you may encounter can be fixed remotely (over the phone, via remote connection to your software). We also have a range of servicing packages available, which your Project Manager will discuss with you.

We work with SilverChef on financing up to $65,000. You can get approval in under five minutes.

We know cash flow in business is key, and that enomatic® machines are an investment. We will work with you however we can to make it possible.

Learn more about financing through SilverChef here.

Although much depends on how well you clean and maintain your systems, you can expect a conservative life expectancy of 6-8 years. We are still working with customers who have been using their enomatic® for 20+ years!

We carry an inventory of all Unica Roma, Unica Start and EnoOne machines in our Brisbane warehouse.

If we are able to fulfil your order immediately, we will! Alternatively, air freight from Italy takes approximately three weeks, and shipping takes three months for non-urgent orders.

All EnoOne and Unica Start orders must be paid for upfront. These are “plug and play” machines that do not require us to install, so we are able to ship them directly to you.

For large custom orders of our other Unica Roma lines, we require 50% as a deposit at time of order, and 50% on delivery.

We recommend letting us know at least a month in advance of your preferred installation date, to ensure we can meet your expectations.

When we install a machine, you and your staff will be fully trained by our certified technicians upon completion of the installation.

We are able to provide training at an additional cost for self-installed machines, such as the Unica Start.

You will also have a user manual, as well as an online portal of tutorials for all basic cleaning, maintenance and troubleshooting needs.