Frequently asked questions

An enomatic is a wine dispenser, which means it preserves, cools and serves wines by the glass.

enomatics work by preserving the wine under a protective atmosphere of food-grade argon or nitrogen, which prevents oxygen entering into the opened bottle. Both gases are widely used in the food industry to preserve food and beverages, as they are odourless, tasteless and colourless. Above all, they are chemically inert, which means neither gas reacts with the wine.

After you open the bottle of wine, you insert a tube into the bottle and place it into the machine. The machine then inserts inert gas into the bottle, which prevents it from oxidising.

21-30 days.

A higher alcohol, high tannin red wine tends to preserve for longer than a light white, for example, or a delicate rosé.

You will need to use Nitrogen E941 or High Purity Argon E938 for all machines except Unica Bubbles, which uses food-grade carbon dioxide E290 100%. This will be a disposable or external cylinder, and is not included with your purchase.

Both gases are chemically inert, tasteless, odourless, inflammable and, of course, non-toxic. Argon is significantly heavier than air (and nitrogen, the main gas in the air), so it’s what we personally use and recommend. However, it is slightly more expensive. Nitrogen works well too, but the preservation effect of argon is slightly stronger.

We recommend SupaGas as a reliable Australia-wide supplier.

A one year manufacturer's warranty is included in your purchase. You may also purchase extended warranty and servicing plans, which we recommend for our high-volume commercial customers.

We will send you a link to access our troubleshooting library too, which includes videos showing you how to fix the most common issues, such as a blocked tube or a Wifi connection issue. We want you to be able to get your machine back online as quickly as possible, and find that 99% of our servicing requests can be solved with these free videos.

Pricing per pour can be created to a formula based on percentages of the bottle price, or custom built. You have complete control over what you charge.

You also have complete control over how much you pour across the three with pour sizes up to 250ml. Examples include a taste (30ml), a small glass (70ml) and a standard glass (125ml), or a taste (30ml), a standard glass (125ml) and a large glass (200ml).

enomatic® can also automate your happy hour or promotional periods; the machines can be set to go into happy hour mode during specified days and times you choose. You can specify which wines in your inventory have happy hour pricing, which can be set manually or automatically generate a discount percentage based on price.

We work with Silverchef on financing; you can get approval in under five minutes.

We know cash flow in business is key, and that enomatic® machines are an investment. We will work with you however we can to make it possible.